Terms and Conditions

Cancellations made more than 24 hours before the scheduled appointment will not be charged.
Cancellations made within 24 hours of the appointment will incur a £40 administration fee.
The £40 fee will normally be waived where the appointment is rearranged to a mutually agreed date rather than cancelled. This waiver applies to one rearrangement per booking unless otherwise agreed.
If a rearranged appointment is subsequently cancelled within 24 hours, the £40 fee may apply.
Any statutory cancellation rights available to consumers remain unaffected.

6. Consumer Cancellation Rights
Where the Client is a consumer and the contract is agreed at a distance, the Client may have a legal right to cancel within 14 days of the contract being formed.
If the Client asks us to carry out an inspection during that 14-day period, the Client expressly requests that the service begins before the cancellation period has ended.
If the service has started and the Client then exercises a statutory right to cancel, the Client may be required to pay a reasonable amount for work already performed.
Once the service has been fully performed following the Client’s express request and acknowledgement, the statutory cancellation right may end.
Nothing in these Terms affects rights provided by consumer law.

7. Inspection Scope and Limitations
Our reports provide a visual, non-invasive record of the property’s condition and contents at the time of inspection.
Unless expressly agreed otherwise, we will not:
• Move heavy furniture or personal possessions;
• Lift carpets, flooring or floorboards;
• Open sealed or inaccessible areas;
• Inspect concealed spaces;
• Carry out structural, building, damp, pest or specialist surveys;
• Test electrical, gas, plumbing, heating or drainage systems;
• Confirm that appliances are safe or fully operational;
• Verify ownership, authenticity, value or legal compliance;
• Guarantee that every minor defect will be identified; or
• Provide a valuation, safety certificate or legal opinion.
Meters, alarms, appliances and equipment will only be recorded or tested where accessible, safe and included within the agreed service. Any recorded meter reading is a visual transcription and is not independently verified.
Areas or items that are inaccessible, obscured, unsafe or not presented for inspection may be omitted or recorded as inaccessible.

8. Photographs
Photographs form part of the report and provide supporting visual evidence.
They are not intended to show every angle or replace the written observations. The absence of a particular photograph does not necessarily mean that an item or area was not inspected.
We aim to avoid photographing people, personal documents and unnecessary identifying information. The Client should ensure that sensitive documents and possessions are removed or concealed before the inspection.
Our handling of photographs and personal information is explained in our Privacy Policy.

9. Check-Out Reports and Fair Wear and Tear
A check-out report records the property’s condition at the end of a tenancy and, where possible, compares it with the original inventory or check-in report supplied to us.
If an adequate original report is not provided before the inspection, our ability to identify changes, missing items or deterioration will be limited.
Any comments concerning damage, cleanliness, maintenance, fair wear and tear or possible responsibility represent our independent professional observations based on the information available.
We do not:
• Decide whether a tenant is legally liable;
• Determine deposit deductions;
• Calculate repair or replacement costs unless separately agreed;
• Guarantee the outcome of negotiations, adjudication or court proceedings; or
• Act as a substitute for a deposit-scheme adjudicator, solicitor, surveyor or court.
Final decisions concerning liability and deposit deductions remain with the relevant parties or authorised dispute-resolution body.

10. Reports and Delivery
Reports are normally supplied electronically.
We aim to deliver completed reports within 24 hours of the inspection. This is a target rather than a guaranteed deadline. Larger properties, complex instructions, technical problems or circumstances outside our reasonable control may require additional time.
We will notify the Client if a significant delay is expected.
The Client is responsible for downloading and retaining copies of reports required for its own records.

11. Corrections and Amendments
The Client must review the report promptly and notify us in writing of any alleged factual error or omission within seven calendar days of delivery.
Where we agree that the report contains an error or material omission relating to the property’s condition at the time of inspection, we will make a reasonable correction without additional charge.
The correction period does not prevent a consumer from exercising any statutory rights.
Requests involving the following may incur an additional charge:
• Changes occurring after the inspection;
• Cleaning, repairs or decorating completed afterwards;
• Items subsequently added, removed or relocated;
• Information that was unavailable or concealed during the inspection;
• Material changes requested for preference rather than accuracy; or
• A return visit to verify new information.
We will not alter a report in a way that compromises its accuracy, independence or integrity.

12. Fees and Payment
The Client must pay the price confirmed when the booking is accepted, together with any additional charges agreed or properly incurred under these Terms.
Unless otherwise agreed in writing, invoices are payable within seven calendar days of the invoice date.
The Client must raise any genuine invoice query promptly and before the payment deadline. Any undisputed amount remains payable.
For business clients, we reserve the right to claim statutory interest and recovery costs on overdue payments where permitted under the Late Payment of Commercial Debts legislation.
We may require advance payment from new clients, consumers or in other circumstances notified before confirming the booking.

13. Ownership and Use of Reports
The report format, written content, photographs and associated materials remain protected by copyright and other intellectual-property rights.
Once the relevant invoice has been paid, the Client receives a non-exclusive licence to use and share the report for legitimate purposes connected with the relevant property, tenancy, property management, complaint, deposit dispute or legal proceedings.
Reports must not be materially altered, misrepresented, resold, copied for unrelated properties or presented as the work of another provider.
No third party may rely upon a report for an unrelated purpose without our prior written agreement.

14. Liability
We are responsible for losses that are a reasonably foreseeable result of our failure to perform the service with reasonable care and skill.
We are not responsible for:
• Defects, damage or conditions that were concealed, inaccessible or not reasonably apparent during the inspection;
• Changes occurring before or after the inspection;
• Incorrect or incomplete information supplied by another party;
• Failure to identify an item outside the agreed inspection scope;
• Decisions made by landlords, agents, tenants, insurers, deposit schemes or courts;
• The cost of repairing or replacing an item merely because it is mentioned in a report; or
• Delay or failure caused by circumstances outside our reasonable control.

For business clients, we will not be liable for indirect or consequential loss, loss of profit, loss of business or loss of opportunity to the extent permitted by law.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms limits a consumer’s statutory rights.

15. Subcontractors
We may use suitably experienced clerks or subcontractors to assist with delivering our services.
Where we do so, they will be required to follow the relevant service standards, confidentiality requirements and data-protection obligations.
ClearCheck Inventories will remain responsible for the contracted service.

16. Data Protection
We process personal information in accordance with applicable data-protection law and our Privacy Policy.
The Privacy Policy explains what information we collect, why we use it, who it may be shared with, how long it is retained and the rights available to individuals.

17. Complaints
Questions, correction requests or complaints should be sent to:
Email: enquiries@clearcheckinventories.co.uk
Telephone: 07459 453111
Please include the property address, inspection date and details of the issue.
We will acknowledge and investigate complaints within a reasonable period and aim to resolve them fairly.

18. Events Outside Our Control
We will not be responsible for delay or failure caused by events outside our reasonable control, including severe weather, illness, accidents, traffic disruption, access problems, power or internet failure, software outages or emergencies.
Where possible, we will notify the Client and arrange a suitable alternative.

19. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version applying to a booking will normally be the version available when the booking is confirmed, unless a change is required by law or agreed with the Client.

20. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, although consumers living elsewhere in the United Kingdom retain any rights concerning where legal proceedings may be brought.